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VINEK LTD Terms & Conditions

 
By using Vinek Ltd website you agree to our terms and conditions in their entirety, these are subject to change from time to time and will be subsequently published appropriately.

Pricing & Availability Our wines are listed inclusive of VAT and Duty unless otherwise indicated, and delivery charges apply to each delivery address.

We make every effort to ensure the information listed on our website is accurate and up to date, there may be occasions beyond our control when description, price or vintage may change or where there are differences within alcohol levels caused by production processes at source.

Wines listed are subject to availability based on demand and stock levels may vary.

In the event any item you order is no longer in stock we will substitute a similar item of equivalent or higher value unless you request us not to do so.

Delivery charges will vary according to orders and these are provided and specified at point of ordering.

We try and ensure that all published prices are accurate. If we discover an error in the price of goods that have been ordered, we will inform you as soon as possible and offer you the opportunity to reconfirm your order at the correct price or cancel it. If we are unable to contact you we will consider the order as being cancelled.

Vintage wines are limited productions and the popularity of certain wines can sometimes lead to a vintage running out before our site is updated. Should this occur, we will send the new vintage in its place (if available) or we will contact you to ascertain your wishes of a replacement wine or a full refund.

Goods supplied remain solely Vinek Ltd’s property until payment has been received.

Ordering and Payment

Ordering is available via phone, email or website.

Ordering via our website is quick, easy and secure. All orders placed via this portal will receive confirmation of the order and payment.

Should you wish to order by phone, please call +447538467603, where you call will be answered between the hours of 9am and 6pm. Outside of normal office hours you may leave a message and we will return your call the next day.

To order via email, please email info@vinek.co.uk. We will confirm receipt of your order.

By placing an order with Vinek Ltd, you confirm that you are at least 18 years of age in accordance with UK law. We reserve the right not to process your order should we be unsure of this.

Vinek Ltd reserves the right not to accept any orders and may cancel an order request up to the point of despatch.

Payment is requested at the time of ordering. Payment can be via debit or credit card. We also accept payment via BACS and PayPal, details will be provided on request.

A legally binding contract will only exist between you the purchaser and Vinek Ltd when the wine has been despatched and the funds charged to your card.

Despatch and Delivery

Vinek Ltd use a variety of specialist, reputable, and trusted delivery providers.

We aim to have your order despatched within 7 days and delivered to you within a few days following despatch, however, please note that we cannot be held responsible for circumstances beyond our control, including but not limited to, any movement restrictions, carrier difficulties, supplier issues and adverse weather conditions.

We will endeavour to provide you with the best estimate for your delivery date.

Vinek Ltd and its couriers operate a signature service on all deliveries. Whilst orders can be left unsigned for, precise instructions should be provided on where to leave the order should you be unavailable to take receipt personally, this must be specified at the time of placing the order.

Orders of wines that have been delivered and left in accordance with the specified instructions, outlined above, and not signed for personally by the authorised recipient, are left at the sole risk of the purchaser.

Customer Enquiries and Complaints

Should you have a query regarding delivery or faulty wines please telephone +447538467603 or email info@vinek.co.uk.

On delivery of your wines, these must be examined and any breakages, shortages or dissatisfaction should be notified within 48 hours using the above phone number or email address.

Cancellation of Orders

You may cancel your order within 14 days of placing it. In most circumstances your order will have already been despatched and ,therefore, a charge may be made to cover the cost of collecting the goods.

Cancellation must be made in writing by email to info@vinek.co.uk.

All bottles should remain intact and unopened.

Returns will be treated as a cancellation unless the product is delivered damaged or the wrong product has been sent in error, when arrangements will be made for a replacement to be despatched and the damaged/incorrect goods to be collected. Should the wine no longer be available we will offer an alternative product or give you the opportunity of a refund.

Cancellation and Returns refunds will be processed within 28 days of cancellation and upon receipt of the relevant wines by Vinek Ltd. Wines should be returned to Vinek Ltd at the customers cost unless the product is damaged or an incorrect product. Wines not returned will be collected from the purchaser and the cost will be deducted from any refund. Failure to return the wines or make available for collection is a breach of statutory duty by the customer.

Warranties

Vinek Ltd warrant that the wines supplied will be fit for their general purpose and of satisfactory quality.

Vinek Ltd are committed to providing wines that have been stored correctly and from reputable sources. Conditions of older fine wines may be variable by their nature and once the wine has been delivered and the statutory 7 days ‘cooling down’ period has passed, it is then deemed to be your responsibility for the continued safe storage of the wines purchased.

In the event you believe a wine to be faulty please retain the liquid and contact us on +447538467603 or via email at info@vinek.co.uk, where we will be happy to make arrangements to have the wine collected and tested if appropriate.

Your statutory rights as a consumer are not limited by our terms and conditions.

General

We endeavour to keep the information on our website up to date. We make no representations of warranties, whether express or implied, about the completeness, reliability, suitability or availability with respect to the information, products, services or related graphics contained herein and any reliance you place on the information provided is at your own risk.

Vinek Ltd is not liable, in any event, for any loss or damage, whether direct, indirect or consequential and, without limitation, for any loss or damage arising from loss of data and/or profits arising out of, or in connection with, the use of this website.

We make every effort to keep our website running smoothly, however, there may be occasions where the website is temporarily unavailable due to technical issues beyond our control and we are not liable in these instances.

Our website and its content is copyright of Vinek Ltd, with all rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited save the following:
  • Printing or downloading extracts for personal use and non-commercial use.
  • Copying content to other private individuals where you acknowledge Vinek Ltd as the source of the material.


Mailing List

When registering for an account with Vinek Ltd, you are given the option to ‘opt out’ from the mailing list in line with GDPR. Being part of the mailing list will provide you, the customer, with opportunities for discounts and special offers before they are published and you can cancel being part of the mailing at any time by unsubscribing or emailing info@vinek.co.uk.